Address : Level 23, Tower II, RCBC Plaza, 6819 Ayala Ave., Makati
Tel. Nos. : 757-8100 : 757-8340 (only to be used if you have an extension
number of your case officer)
Recorded information about processes for applying for visas in Manila is available
at this number 24 hours a day, 7 days a week.
Fax : 757-8269
Website : http://www.philippines.embassy.gov.au; http://www.immi.gov.au
Email: DIMA-MANILA@dfat.gov.au
Name of Consul : PETER GOELLNICHT
                             Principal Migration Officer
Visas and Migration
The Department of Immigration and Citizenship (DIAC) in Manila accepts
applications and makes decisions on most temporary and permanent migration visas.
For detailed information about visas and citizenship services please see
the DIAC website. See: www.immi.gov.au
Application forms for all types of visas can also be downloaded from the
DIAC website. See: http://www.immi.gov.au/allforms/application-forms/ index.htm

Contact us
By Email : For further information about visa requirements prior to lodging
an application or how to lodge an application, contact our service delivery
partner at aus_inquiry@via.ph.
For information regarding a current application or other specific inquiries
not covered by information on the website, contact us by email at immigration.manila@dfat.gov.au
By Phone :
Information: Recorded information about applying for visas and citizenship
in the Philippines can be obtained 24 hours a day, 7 days a week by calling: 757-8340
Phone Inquiry Service :
For obtaining information that is not available on our recorded service or
the website, the following inquiry line is available: 845-9200
This is a toll-free number and intended for clients who wish to obtain
general information about applying for visas and citizenship. It cannot be
used to lodge a visa application or arrange for courier pick up.
New Arrangement for Making VISA Applications in Manila
The Department of Immigration and Citizenship (DIAC) at the Australian
Embassy in Manila is pleased to announce the opening of a Visa Information
& Application (VIA) center on 15 May 2006. The VIA center provides our
clients with a new way to lodge applications and to access information
about Australian immigration and visas.

GENERAL INFORMATION
How do I know which visa I need to apply for and what form to use?
Visit the Embassy web-site at www.philippines.embassy.gov.au or the
Department’s web-site at www.immi.gov.au to access or download
information about the different types of visas available, application forms
and information booklets. All application forms can be downloaded from

http://www.immi.gov.au/allforms/applicationforms/index.htm free of charge
or you can obtain a copy from the Visa Information and Application (VIA) Centre
or the Call Center for the cost of a phone call and courier delivery. Visitor visa
application forms are also available at most travel agencies.

How do I contact the Department in Manila?
The Department of Immigration and Citizenship (DIAC) in Manila can be
contacted by email, telephone, courier, or you can make an appointment to
see us in person. We prefer that clients contact by email where possible.
For any enquiries prior to lodging a visa or citizenship application, please email aus_inquiry@via.ph.
For any other enquiries, please contact your case officer or email us at immigration.manila@dfat.gov.au

Who should I contact in an emergency?
In an emergency, you should call the Call Centre and ask to speak to the Client Service Manager.

How do I lodge an application?
Clients generally need to lodge applications either through the Call Center
or personally at the VIA Center - although some applications must by law
be lodged in Australia. Applications may also be lodged by mail to the
Embassy or through a registered Migration Agent, however, we do not
recommend that clients forward personal documents, passports and
payment through the mail, as safe delivery cannot be guaranteed.

The Call Center & Courier
General information regarding visa application processes and requirements,
is available on the Call Center’s toll-free inquiry line at (63 2) 845 9200.
To arrange for lodgement of visa applications by courier or to make an
appointment, the Call Center can be contacted on any of the following
numbers, depending on your telephone service provider:
1909-3622779 (PLDT/Digitel); 1900-3622779 (Globelines); or 1903-3622779 (BayanTel).
     • These numbers are available to telephones with NDD access, or by
        calling 109 on a PLDT phone for operator assisted connection. Calls will be billed at PhP 32 per minute.
     • These numbers are also available to Globe and Touch Handyphone cell phones at the same call rate.
     • For access from Australia please call 63 2 843 6293. Calls will be billed at a flat rate of AUD$10.00.
       Payment can only be made by credit card. The Call Center operates Monday to Friday from 6am to 8pm
        and Saturday from 8am to 6pm.

The VIA Center
The VIA Center allows people to personally obtain information and to lodge
visa applications, for a small fee. No prior appointments are needed to
attend the VIA Center. Please note that mailed visa applications cannot be
accepted at the VIA Center.

The Center is located at:
Unit 1003, 10/F One Corporate Plaza, 845 Antonio Arnaiz Ave (Pasay Rd), Makati City.

The Center opening hours are:
8:30am to 3pm, Monday to Friday - For lodging applications
8:30am to 5pm, Monday to Friday – For general information
8:30am to 12noon, Saturday - For lodging applications and general
information.
The Center is closed on Philippine public holidays.
The VIA Center has computer facilities and provides free internet browsing
for visa and citizenship clients on DIAC’s websites. Clients may also, for a
small charge, download and print forms and information